Booking & Cancellation Policy | Skin Essentials St Marys

At Skin Essentials Aesthetic Clinic, we take pride in offering professional and personalised beauty and skincare services to our clients across St Marys, Penrith, and Western Sydney. To ensure fair access to appointments and protect the sustainability of our business, we have implemented the following Booking and Cancellation Policy.

Why This Policy Matters

No-shows and last-minute cancellations significantly impact our ability to operate efficiently and disadvantage both our team and other clients looking to book services such as:

  • Facials near Penrith

  • Waxing and brow treatments in Western Sydney

  • Skin resurfacing and age management services

Our goal is to deliver the highest level of care by offering flexible appointment times with our experienced therapists—while maintaining fairness for all clients.

Deposit Requirements

To secure your appointment, a 50% deposit is required for all bookings valued over $50. This deposit confirms your commitment and allows us to allocate the time and therapist just for you.

Rescheduling & Cancellation

We understand that plans can change. If you need to reschedule or cancel your booking, we kindly request at least 24 hours’ notice. This gives us the opportunity to offer the time slot to another client in need of a beauty treatment in St Marys.

If you provide 24 hours' notice:

  • Your deposit will be held for your next booking

  • Or refunded upon request

Missed Appointments & Late Cancellations

If you cancel with less than 24 hours’ notice or do not attend your appointment, your deposit will be forfeited. This policy ensures we can continue offering premium skincare and beauty services to all our valued clients—including those searching for facials near me or brow lamination in Penrith.

Thank You for Your Understanding

We appreciate your cooperation and support of our small local business. Your commitment allows us to continue offering high-quality services, professional care, and trusted results.

If you have any questions about our policy or need to reschedule, please don’t hesitate to contact us:

info@skinessentialsaestheticclinic.com.au
(02) 9833 1689